Right of complaint and return

Right of complaint
A 2-year right of complaint is granted in accordance with the Purchase Act. Our right of complaint applies to defects in material and / or manufacturing.
The complaint does not apply to errors or damage committed by incorrect operation of the product / service as well as damage to use.
AYAIDA ApS will cover return costs to a reasonable extent.
 
Right of return
There is a 14-day full right of return on items purchased in our webshop.
The period is calculated from the day you receive the order.
Return costs must be covered by you.
Cancellation must be reported to us no later than 14 after receipt and from the cancellation you must return the shipment within 14 days after.
The notice must be given per. mail to info@ayaida.dk In the message, you must make us clearly aware that you want to exercise your right of withdrawal.
 
Return
There is a full right of return on items purchased on AYAIDA.dk, unless otherwise agreed or stated in the order. When purchasing printed goods, the right of withdrawal lapses.
Your cancellation must be reported to us no later than 14 days after receipt and from the cancellation you must return the shipment within 14 days after.
The period is calculated from the day you receive your order.
The notice must be given per. mail to info@ayaida.dk In the message, you must make us clearly aware that you want to exercise your right of withdrawal.
Upon return, please contact:
AYAIDA ApS
info@ayaida.dk

And the return is sent to:
AYAIDA ApS
Sejerøvænget 7
6000 Kolding
Return costs are covered by the buyer. Return label can, however, be sent via e-mail for a fee of DKK 39. For return label, send an e-mail to info@ayaida.dk.
Packages sent on COD are not accepted.

Right of return Christmas Gifts
We offer exchange of Christmas gifts until 31 January.

Upon return, please contact:
AYAIDA ApS
info@ayaida.dk

And the return is sent to:
AYAIDA ApS
Sejerøvænget 7
6000 Kolding
Return costs are covered by the buyer. Return label can, however, be sent via e-mail for a fee of DKK 39. For return label, send an e-mail to info@ayaida.dk.
Packages sent on COD are not accepted.
 
Refund
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
 
The condition of the item when you send it back
You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way it works. In other words - you can try the item in the same way as if you tried it in a physical store.
If the item has been tried in addition to what has been described above, we consider it used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the item's commercial value.
In order to receive the entire purchase amount back, you must do the same as you can in a physical store. You may try the product, but not take it into actual use.
 
Complaints - overview and links:
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our e-mail address: info@ayaida.dk